A word from our Mayor

There are big changes coming for how our drinking water, wastewater and stormwater services are delivered, and your feedback will help us decide the best option for our community.

Under the Government’s Local Water Done Well legislation, every council must consult with their community to decide who will manage and deliver water services in the future. We’re proposing to continue delivering water services in-house as a standalone business unit (SABU), but we want to hear what you think.

This is the biggest change our Council has seen in the last 25 years, so I encourage you to take some time to read through the information provided here or in the consultation document and have your say before Sunday 27 April.


What's next for our water?

The way water services are delivered is set to change and your feedback will help us decide the best future model for our community.

In 2021, a Council survey of over 500 residents found that 97% felt it was important for the community to have a say in how water services are provided. Over the past four years, Council has worked hard to ensure that local voices are at the heart of any new water service delivery model.

The survey also highlighted concerns about the uncertainties of collaborating with other Councils, including potential impacts on infrastructure, and finding a fair and consistent method for pricing.

In October 2024, Council decided to focus on three options, but ruled out a single-CCO model involving a shared arrangement with EA Networks in March 2025, instead emphasising the need to retain strong control and oversight.

We’re presenting two service delivery models and both options meet the requirements of LWDW, such as compliance with current and future economic and quality regulations, ensuring financial sustainability, and responsiveness to community needs.

The models we are consulting on are:

Why is SABU our proposal?

Our community has expressed satisfaction with our delivery of water services and a desire to maintain local control over water services ownership, governance, operations and development.

Council believes the SABU approach to be the best option for our community, because it:

  • Balances new requirements like economic regulation while leveraging decades of work already completed with our water services.
  • Maintains the highest level of direct control and accountability with Council.
  • Ensures financial sustainability while continuing to provide other essential services to residents and ratepayers.
  • Enhances local accountability allowing ratepayers and residents to stay engaged with the delivery of water services.
  • Maintains existing integration of services within Council and relationships with key stakeholders.

Council will need to meet new reform conditions, including regulatory requirements and financial ringfencing, but we're confident that we have the capability, financial headroom and resources to successfully support this transition.

Council retains the option to move to a different model in the future if there were clear benefits, such as greater scalability or specialisation.

Learn more about the advantages and disadvantages of the SABU approach here.

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